Misleading Sales Practices and Poor Customer Support

I am extremely disappointed with my experience with Liquid Capital and feel compelled to share my story to warn other potential customers.

I received a call from a sales agent to extend the service warranty on my vehicle. During the call, I specifically asked if I would be required to service my vehicle at Opel, as I had a previous bad experience there. The agent assured me that I could take my car to any RMI-approved facility, which was a crucial factor in my decision to purchase the policy. Based on this assurance, I took my vehicle to Bosch Montague Gardens, an RMI-approved service provider, only to be told that I could not service my vehicle there under the policy.

I contacted Liquid Capital for clarification and provided proof of the recorded conversation, which shows that I was misled. However, I have received little to no assistance from customer care, and they have repeatedly advised me to take my vehicle to Opel, disregarding the initial assurances given by their agent.

Adding to the frustration, the "cooling-off" period for the policy is five days after inception, but I did not receive the policy documents until over a month later, despite multiple follow-ups from my side. This delay left me unable to review or cancel the policy within the appropriate time frame.

I have now requested to cancel the policy, but I was told to contact my finance house, which also stated they couldn’t assist me with this matter. I feel trapped in a policy I did not want under these terms and deeply frustrated by the lack of accountability and transparency from Liquid Capital.

I would strongly advise others to be cautious when dealing with Liquid Capital, as their practices have been misleading and their customer service unhelpful. I hope this review helps prevent others from facing similar issues.