Misleading Customer and Horrendus Service

<p>I was sold a service Plan on in August last year 2016 by Makhosazane Mtshali and was advised that I'll be able to book my for a service in February 2017. At the beggining of the month I called into the call centre to enquire about the claim process,I was advised that I needed to wait until my last (4th )debit order to go through on the 25th before I could book my car in for a service.</p> <p> </p> <p>Only today when I want to process a claim ,I'm told that I have exceeded the accaptable grace milage to book my car for a service.I spoke to Boitumelo Matswalela who was just useless and not helpful on the and she refused to pull the recording to listen to the call when I spoke to the agent at the beggining of the month. What is very upsetting is that I made a manual payment on the 2nd of February, on the 15th they went and debited my account and again on the 25th.</p> <p>Now they are refusing to authorise my car to be servised,in this case my account was paid three premuims in one month and is 1 month in advance.</p> <p> </p> <p>The team leader Jualia Lesele was very rude to meon the call and she literally dropped the call while I was speaking to her.</p> <p> </p> <p>I need this matter to be resolved today and if not I will take the matter to the Obutsman because I feel that this is a day light ******* and that the agents have given me misleading information.</p> <p> </p> <p>I need this matter reslved urgently because I'm travelling tooorrow and need my car to be serviced toady.</p> <p> </p>