1 reviews | Active since Nov 2020
Misinterpretation and false information.
Service Plan
Note: That when purchasing this product NO-ONE not Liquid Capital or FORD Dealer that I serviced my car at the first time said anything about my car already being serviced at 90 000km before the time by the previous owner.
The policy was sold to me and I have been diligently paying the policy for the services that I as the new owner would require it annually.
So on the 6 Nov I take my car for a service as I have been paying for a service plan from Liquid Capital. Just to be informed that my policy does not cover this service as the previous owner serviced the car in advance at 90 000 km. HOW WAS I TO KNOW THIS. When I took my car in for the 1st services after I purchased it on in June 2018, and then 1st service for me was 2018 and 2nd service was due end 2019 and to my understanding the 3rd was due 6 Nov 2020.
So now liquid capital took my money for the plan for the 3 years and they will not assist me with the service.
They come with a bull story that my plan states as per a certain Lesego Tlhabanyane on the 09 Nov 2020 and no feedback since. “Please be advised that as policy wording plan covers 120000, 140000 and the 160000 service” my contract state no such thing.
So now I am still awaiting feedback and my cars mileage is accumulating due to no service.
I will be sending emails every hour daily until I get feedback.
I want my plan adjusted to accommodate and match my payments or I want my money back.
I am logging a complaint with the ombudsman as well.
Service Plan
Note: That when purchasing this product NO-ONE not Liquid Capital or FORD Dealer that I serviced my car at the first time said anything about my car already being serviced at 90 000km before the time by the previous owner.
The policy was sold to me and I have been diligently paying the policy for the services that I as the new owner would require it annually.
So on the 6 Nov I take my car for a service as I have been paying for a service plan from Liquid Capital. Just to be informed that my policy does not cover this service as the previous owner serviced the car in advance at 90 000 km.
HOW WAS I TO KNOW THIS. When I took my car in for the 1st services after I purchased it on in June 2018, and then 1st service for me was 2018 and 2nd service was due end 2019 and to my understanding the 3rd was due 6 Nov 2020.
So now liquid capital took my money for the plan for the 3 years and they will not assist me with the service.
They come with a bull story that my plan states as per a certain Lesego Tlhabanyane on the 09 Nov 2020 and no feedback since. “Please be advised that as policy wording plan covers 120000, 140000 and the 160000 service” my contract state no such thing.
So now I am still awaiting feedback and my cars mileage is accumulating due to no service.
I will be sending emails every hour daily until I get feedback.
I want my plan adjusted to accommodate and match my payments or I want my money back.
I am logging a complaint with the ombudsman as well.
Service Plan
Note: That when purchasing this product NO-ONE not Liquid Capital or FORD Dealer that I serviced my car at the first time said anything about my car already being serviced at 90 000km before the time by the previous owner.
The policy was sold to me and I have been diligently paying the policy for the services that I as the new owner would require it annually.
So on the 6 Nov I take my car for a service as I have been paying for a service plan from Liquid Capital. Just to be informed that my policy does not cover this service as the previous owner serviced the car in advance at 90 000 km.
HOW WAS I TO KNOW THIS. When I took my car in for the 1st services after I purchased it on in June 2018, and then 1st service for me was 2018 and 2nd service was due end 2019 and to my understanding the 3rd was due 6 Nov 2020.
So now liquid capital took my money for the plan for the 3 years and they will not assist me with the service.
They come with a bull story that my plan states as per a certain Lesego Tlhabanyane on the 09 Nov 2020 and no feedback since. “Please be advised that as policy wording plan covers 120000, 140000 and the 160000 service” my contract state no such thing.
So now I am still awaiting feedback and my cars mileage is accumulating due to no service.
I will be sending emails every hour daily until I get feedback.
I want my plan adjusted to accommodate and match my payments or I want my money back.
I am logging a complaint with the ombudsman as well.
Thank you for reaching out to us.
We have escalated this to our team to urgently investigate what we covered you for.
Management will be in contact with you today.
Thank you
Liquidcapital Team
Best regards,
Thank you for reaching out to us.
We have escalated this to our team to urgently investigate what we covered you for.
Management will be in contact with you today.
Thank you
Liquidcapital Team
Best regards,
Case numbers are being closed but no one has come back to me to resolve my matter. LESEGO doesn't reply. I got one call on the 30 and that was it.
today I get case numbers sms that matters have been resolved.
So if any mechanical damage occurs to my car due to your incompetency I will be referring to all these since the service/oil light keeps flashing since i logged a complaint on the 9 Nov with Lesego and nothing has been resolved.
Case no: 850973 - J1K3L8 was "currently being reviewed" on the 30th Nov and then again reviewed and now GUESS WHAT its been closed: at saying " Resolved Thank you"
So here goes logging more complaints on your system every hour.
And i want a manager to contact me.
Case numbers are being closed but no one has come back to me to resolve my matter. LESEGO doesn't reply. I got one call on the 30 and that was it.
today I get case numbers sms that matters have been resolved.
So if any mechanical damage occurs to my car due to your incompetency I will be referring to all these since the service/oil light keeps flashing since i logged a complaint on the 9 Nov with Lesego and nothing has been resolved.
Case no: 850973 - J1K3L8 was "currently being reviewed" on the 30th Nov and then again reviewed and now GUESS WHAT its been closed: at saying " Resolved Thank you"
So here goes logging more complaints on your system every hour.
And i want a manager to contact me.
Not sure who actually got this resolved but LIQUID CAPITALS service sucks. Will never use your services again.
Not sure who actually got this resolved but LIQUID CAPITALS service sucks. Will never use your services again.