ME
Michiel E

1 reviews | Active since Nov 2019

29 Jul 2021, 09:20

Majorly overpriced and horrible customer service

I opted for a quote from Liquid Capital for a service plan on my car after I received an SMS indicating that I qualify for 10% discount, should i take out a service plan within a specified time frame. Luckily i decided to do some research before accepting. For a 2-year service plan their price from Liquid Capital equals 230% of the actual price of the services and for a 3-year service plan the price from Liquid Capital equals 132% of the actual cost of the services. This even after the 10% discount was offered.

I have lodged a complaint/query with them and followed up multiple times only to be ignored. This is ridiculous service. Customers are only worth communicating with when there is money to be taken.

I recommend comparing prices before using Liquid Capital.

0
Replies (3)
LiquidCapital
LiquidCapital's reply29 Jul 2021, 09:27
Official
Hello  Michiel 

We apologize for the delay in getting back to you. 

We have asked our team to urgently look into the pricing and we will be in contact with you. 

Thank you 
LiquidCapital Team
ME
Michiel E's update07 Sept 2021, 23:40
Reviewer Update
Hi,

I would just like to notify that i have still not received any feedback about this.
LiquidCapital
LiquidCapital's reply08 Sept 2021, 08:03
Official
Hello Michiel 

We have asked our team assist with feedback on this.

We will be in contact with you today.

Thank you 
LiquidCapital Team