Maintenance plan

On the 3rd of July I called liquid capital customer service with a query I had about my maintenance plan, I took my car to Hyundai and I was told my maintenance plan has expired but it didn't state on my maintenance plan at what mileage will my plan expire. My case case was handled by Neo Ralekwe who promised to send me her email address I received an sms with my case number but no email address so I sent through an email to customer service I had attached my maintenance plan document as she said she needs it, on the 6th she then sent an email which was very unprofessional it took me days to understand what she was saying I've sent several emails to her attached again my maintenance plan even asked her to contact me as the email communication was not solving my query quickly. Today it's the 20th and my case has not been attended too nor resolved.

I request a phone call soon as this is viewed or else I'll find the CEO and the MD of the company.