LiquidCapital never encouraged me to stay as a client

I had a good run with liquid capital, however I decided to part my ways with them because I renewed my plan, I ddnt think I still had waiting period, today was the last day they needed to debit my account. Then only then I must wait 2 more days o reflect to get my car serviced. This was no going to work for me because I took a day off from work to service my car. They refused to pay until the 4th payment came in even though they said the payment was goig to happen today. Them having a contract with Kia could have atleast discussed that Kia can claim in 2 days time because my cars plan will be active then. They said they cannot assist me even when I tried to escalate it. I then was so upset that I decided to canel my plan then and there, my point is they did not fight for me to stay and keep the plan going, they just couldnt care about today.