MC
Mark C
1 reviews | Active since Nov 2011
10 Oct 2023, 10:28
LiquidCapital likes to abondon their customers
I would give zero starts if I could. This company has been collecting money from me for a service plan without any issue. Now that my car needs a service they refused to give authorisation to the dealer and insist that only the client can call and sort it out. When I tried to phone them I just kept getting bounced around until the call center phone line cut out. I finally managed to speak to a consultant who won't let me provide the information and insists that they need to speak to the dealer. So now I am stuck with no car and LiquidCapital still has my money. A minimum requirement to do financial services business in south africa should be a phone system that works because they never reply to emails.
Helpful (0)
Replies (9)0
Replies (9)
LiquidCapital's replyOfficial
10 Oct 2023, 10:33Hello Mark
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Feel free to share more or discuss further. We're here to help.
Thank you for reaching out.
Warm regards,
LiquidCapital Team
LiquidCapital's reply10 Oct 2023, 10:33
Official
Hello Mark
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Feel free to share more or discuss further. We're here to help.
Thank you for reaching out.
Warm regards,
LiquidCapital Team
MC
Mark C's updateReviewer Update
10 Oct 2023, 11:05I really don't care about the future service right now, it is my current situation that you created that needs to be fixed.
MC
Mark C's update10 Oct 2023, 11:05
Reviewer Update
I really don't care about the future service right now, it is my current situation that you created that needs to be fixed.
MC
Mark C's updateReviewer Update
10 Oct 2023, 11:37Mpho from your customer service team is doing a great job trying to help me but the fact that this situation even occurred is completely unacceptable.
MC
Mark C's update10 Oct 2023, 11:37
Reviewer Update
Mpho from your customer service team is doing a great job trying to help me but the fact that this situation even occurred is completely unacceptable.
LiquidCapital's replyOfficial
10 Oct 2023, 12:28 Hello Mark
kindly be advised that the query has been sorted out.
Dealer has been advised accordingly.
We apologize for the inconvenience caused by Liquid Capital.
kindly be advised that the query has been sorted out.
Dealer has been advised accordingly.
We apologize for the inconvenience caused by Liquid Capital.
Warm regards,
LiquidCapital Team
LiquidCapital's reply10 Oct 2023, 12:28
Official
Hello Mark
kindly be advised that the query has been sorted out.
Dealer has been advised accordingly.
We apologize for the inconvenience caused by Liquid Capital.
kindly be advised that the query has been sorted out.
Dealer has been advised accordingly.
We apologize for the inconvenience caused by Liquid Capital.
Warm regards,
LiquidCapital Team
MC
Mark C's updateReviewer Update
10 Oct 2023, 12:43Good day,
you are wrong. the dealer has just phoned me and you have still denied the claim. I pay for a service plan and the vehicle I pay for is the one that is at the dealer but you are still blocking the service.
Please stop lying and fix this NOW!!!!!!!!!!!!!!!!!!!!!!!!!
you are wrong. the dealer has just phoned me and you have still denied the claim. I pay for a service plan and the vehicle I pay for is the one that is at the dealer but you are still blocking the service.
Please stop lying and fix this NOW!!!!!!!!!!!!!!!!!!!!!!!!!
MC
Mark C's update10 Oct 2023, 12:43
Reviewer Update
Good day,
you are wrong. the dealer has just phoned me and you have still denied the claim. I pay for a service plan and the vehicle I pay for is the one that is at the dealer but you are still blocking the service.
Please stop lying and fix this NOW!!!!!!!!!!!!!!!!!!!!!!!!!
you are wrong. the dealer has just phoned me and you have still denied the claim. I pay for a service plan and the vehicle I pay for is the one that is at the dealer but you are still blocking the service.
Please stop lying and fix this NOW!!!!!!!!!!!!!!!!!!!!!!!!!
MC
Mark C's updateReviewer Update
10 Oct 2023, 12:45This is completely unacceptable and unprofessional. LiquidCapital made a mistake at inception of this policy. now that the details have all been corrected you still haven't updated your system correctly.
To the general public if you don't want to be stuck walking like me find a different service provider
To the general public if you don't want to be stuck walking like me find a different service provider
MC
Mark C's update10 Oct 2023, 12:45
Reviewer Update
This is completely unacceptable and unprofessional. LiquidCapital made a mistake at inception of this policy. now that the details have all been corrected you still haven't updated your system correctly.
To the general public if you don't want to be stuck walking like me find a different service provider
To the general public if you don't want to be stuck walking like me find a different service provider
LiquidCapital's replyOfficial
10 Oct 2023, 13:23Dear Mr. Carter,
As per our recent telephonic conversation, we would like to extend our sincerest apologies for any inconvenience you may have experienced during the processing of your claim. Your claim has now been approved.
Please know that we highly value you as our client and greatly appreciate your business.
Your authorised claim number has been emailed to you, and the dealership has been notified of your approval along with the claim number.
Furthermore, our dealership service manager will be reaching out to you soon to offer a formal apology for any inconvenience you've encountered.
Thank you for your understanding, and please don't hesitate to reach out to us directly if you have any further questions or concerns.
Warm regards,
LiquidCapital Team
LiquidCapital Team
LiquidCapital's reply10 Oct 2023, 13:23
Official
Dear Mr. Carter,
As per our recent telephonic conversation, we would like to extend our sincerest apologies for any inconvenience you may have experienced during the processing of your claim. Your claim has now been approved.
Please know that we highly value you as our client and greatly appreciate your business.
Your authorised claim number has been emailed to you, and the dealership has been notified of your approval along with the claim number.
Furthermore, our dealership service manager will be reaching out to you soon to offer a formal apology for any inconvenience you've encountered.
Thank you for your understanding, and please don't hesitate to reach out to us directly if you have any further questions or concerns.
Warm regards,
LiquidCapital Team
LiquidCapital Team
MC
Mark C's updateReviewer Update
10 Oct 2023, 14:09Thank you for the apology, it is disappointing that I needed to create this complaint to get my issue resolved and it definitely could have been resolved far quicker without causing the inconvenience it has but at the end of the day, the only one who gets inconvenienced is the the customer.
I sincerely hope that you do actually find the real issue and fix it so that this doesn't happen to any other customers in the future as the inconvenience this has caused me is not over yet and has no simple resolution, unlike this issue that could have been resolved really easily on the first phonecall.
I sincerely hope that you do actually find the real issue and fix it so that this doesn't happen to any other customers in the future as the inconvenience this has caused me is not over yet and has no simple resolution, unlike this issue that could have been resolved really easily on the first phonecall.
MC
Mark C's update10 Oct 2023, 14:09
Reviewer Update
Thank you for the apology, it is disappointing that I needed to create this complaint to get my issue resolved and it definitely could have been resolved far quicker without causing the inconvenience it has but at the end of the day, the only one who gets inconvenienced is the the customer.
I sincerely hope that you do actually find the real issue and fix it so that this doesn't happen to any other customers in the future as the inconvenience this has caused me is not over yet and has no simple resolution, unlike this issue that could have been resolved really easily on the first phonecall.
I sincerely hope that you do actually find the real issue and fix it so that this doesn't happen to any other customers in the future as the inconvenience this has caused me is not over yet and has no simple resolution, unlike this issue that could have been resolved really easily on the first phonecall.
LiquidCapital's replyOfficial
30 Oct 2023, 11:59Hello Kirsten
Kindly note one of our agent has contacted you with regards to your query.
Thank you for reaching out.
Warm regards,
LiquidCapital Team
LiquidCapital's reply30 Oct 2023, 11:59
Official
Hello Kirsten
Kindly note one of our agent has contacted you with regards to your query.
Thank you for reaching out.
Warm regards,
LiquidCapital Team