LiquidCapital ****** refusing to pay for a fully paid plan due to incorrect facts on their side

I bought a @lLiquidcapital service plan and decided to pay it in full – biggest mistake apparently. Plan to cover 180K-km, 195k-km, 210k-km & 225k-km. I always take my car service either when I’ve reached 15000km or 1 year Now I take car in for service and LiquidCapital is now refusing to pay for the full service, the car was due for a major 180000km service and they refused to paying saying that the CAM belt replacement was supposed to be done in 2020 – but how? In 2020 for which car ? not my car. I have always taken my car in for service as required 15000km or 1 year from day 1 to date and the correct service has always been done – I have never missed a service in my life. The major service is in every 90000 km and now my car is 180000km requiring this service. I have my service book to prove all this.

I took the car in for service on the 30th of December and after getting this response I contacted LiquidCapital and some consultant took my name and said they would call me back but a few minutes later I get a text saying my query has been resolved, how? What happened? 1st strike. Now I went into the LiquidCapital website and logged a complain and on Monday the 3rd on January a consultant response with the same response saying this service was supposed to be done in 2020 and I then respond to them to tell them this is incorrect and tell them I left my service book with the dealership – the can contact them to get information and then a day goes by with no response from them until I send a follow-up mail communication my frustration and the consultant responds saying that they have escalated this to management and they will contact me back with feedback. 1 full day passes and I send a mail again to follow-up and to date I have not received any feedback to date. Today is Friday the 7th of January and I’m still struggling with this. So basically, I have been stressing about this since the 30th of December and now their management is aware and still nothing is happening.?

This shows how LiquidCapital disregards its customers, and to think I fully paid for this service and did everything right from my end and to get such service is disgusting. I could have used this money towards my other debts, who has R18000 to throw away like this? I bought this in full to try and avoid stress and now this?