Liquidcapital

I am very disappointed in respect of Liquidcapital Booster plan. I took out the plan and the 23 July I received a message that 1 debit order needs to go off and then the plan would be active. Today 28 August 2024 I booked in vehicle in at VW Barons to have my brakes replaced. I did this in the light of the 3rd successful debit order that had gone off. Today the dealership discovers that my plan is not yet active. I definitely would not have gone to the inconvenience of booking in the car only to be told that my policy would only be active on 28 October. I phoned Liquidcapital and the consultant told me that it was a bulk sms that was sent and and that they were not responsible for the error in the sms. For me this is not the type of service that one expects from a reputable company.