CR
Chris R

1 reviews | Active since Nov 2020

02 Jun 2022, 21:22

LiquidCapital

I was interested in an Extended Maintenance Plan. The gent called me and was very polite. He started to read out the terms and conditions, and I told him that I wanted the whole thing in writing before I agreed to take it. He said that he had to read everything out to me. I insisted that I wanted to read it all. He said that that was no problem. I told him on 2 occasions that I wanted to read before I committed. He confirmed that this was in order. The email came, and I did not want the policy. In spite of me mailing back that I was not interested, they deducted the initiation fee. When I called to complain, they told me that I had confirmed that I wanted the policy. I asked for the recording. This I got, and I felt that I had actually told them that I did not want to go further until I read the policy. They do not agree. I have asked them where I accepted the policy. They are not interested, and have not responded to this. My advice is - DON"T DEAL WITH THEM. Chris Reed

0
Replies (2)
LiquidCapital
LiquidCapital's reply03 Jun 2022, 08:33
Official
Hello Chris 

We are sorry to hear that you have not had a great experience with us.

We have escalated your concerns to the relevant department to investigate.

We will be in contact with you shortly.

Regards
LiquidCapital Team 
CR
Chris R's update22 Jun 2022, 22:50
Reviewer Update
Thank you for your response. Your man did respond to me within a day or so, and then promised to get back to me again. It is now about 2 weeks, and I have received 2 sms's assuring me that someone will contact me. Will I actually be contacted??