liquidcapital

i cancelled my contract with them after they told me i can only service my car after certain kilos which are insane, fine. 29/01/21 i get an email confirming my cancellation. 02/03/21 their agent siyamthanda nqwelo said i should forward the page which indicates i must get a refund should i cancel my contract without servicing my car. the contract also states that refunds will be done in 21 days. why did they keep quiet and not refund me after i enquired more than 21 days later? i enquired via email on 3 people who were CC'ed, no reponse until i contacted the call centre on 10/03/2021 that's when siyamthanda sent an email to tell me that it takes 21 working days to process. they can't be counting the 21 days from 10/03/21 as i cancelled my contract as per their communication on 29/01/2021 and why did they keep quiet if they are a transparent company? they can't be busy sending me escalation messages, i just want my money back and warn others against them. i must also report them to the ombudsman for this.

plan number: moton***6 aubrey jabu phungwayo