Liquid Capital’s very poor customer service

No client service at all. After sending and email to change my banking detail, I received non correspondence back at all. When my debit order had to go off 1 Sept it did not so I phoned them to make sure they did change my details. It wasn’t changed so they said it will be debited 15 Sept from the new account which it never did. After phoning again (and always having to phone multiple time before someone answers) they said there was not enough money in my account so they could not debit, which was a lie as there was more than enough in the account so I send a banking statement to show that there were enough in the account. After a week of no reply I phoned again today just for the person who helped me at accounts to say well my plan was cancelled and I must just take out a new one. Which I rep**** that it was their fault and no one tried to regtify the mistake that they make. Again they did not even try to say sorry and that it was their fault and just said I can take out a new policy. No thank you Liquid Capital, will never take out a policy with you again or recommend you to anyone. Very poor customer service.