Liquid Capital's terrible service to their customers

I called Liquid Capital yesterday (04/12/2018) seeing that the premium was not debited on the 1st December 2018 as per our contract agreement, one of their customer services agent explicitly confirmed that my insurance account was up to date, today (05/12/2018) I started constant getting calls, demand letters stating that my account was in errors and that I did not honour my payment. If I was not a concerned client I would not have followed up but I did. there is no way that I can be held responsible for the company's incompetence...furthermore, a team leader (Marcel Burrows) was not at all prepared to assist me and claimed it was all my fault and that I can speak to her superior (Jonny Pretorius ) who is a director who will also tell me the same thing but would not give me his direct contact details. I am very disappointed with this company's actions as they are supposed to be my trusted broker and would like to cancel my contract with Liquid Capital with immediate effect.