PM
Penelope M
1 reviews | Active since Jan 2018
23 Mar 2021, 09:59
Liquid capitalism
Liquid capital charged me a cancellation fee of R1500, which they were very quick to do. When I took out the policy I paid an admin fee and I ask how much the cancellation fee was and I was inform of R750, I escalated the matter no one could tell me anything. I was told that it’s under investigation for me to get a breakdown, over a week no feedback. They charged it and should know. They have asked for my previous review to be taken down so there is no trace of my complaint but R1500 is a lot for me to be silent about about especially during this time. Mind you I had paid for 12 months and had never claim. This is ******* honestly.
Helpful (0)
Replies (3)0
Replies (3)LiquidCapital's replyOfficial
23 Mar 2021, 10:06Hello Penelope
Thank you for taking the time to review your previous complaint.
We did not remove the complaint but asked that you review the wording.
We have asked our team to urgently assist with your refund request.
Thank you
LiquidCapital Team
Thank you for taking the time to review your previous complaint.
We did not remove the complaint but asked that you review the wording.
We have asked our team to urgently assist with your refund request.
Thank you
LiquidCapital Team
LiquidCapital's reply23 Mar 2021, 10:06
Official
Hello Penelope
Thank you for taking the time to review your previous complaint.
We did not remove the complaint but asked that you review the wording.
We have asked our team to urgently assist with your refund request.
Thank you
LiquidCapital Team
Thank you for taking the time to review your previous complaint.
We did not remove the complaint but asked that you review the wording.
We have asked our team to urgently assist with your refund request.
Thank you
LiquidCapital Team
PM
Penelope M's updateReviewer Update
23 Mar 2021, 10:15But the previous review was not a lie and did not continue hate speech or mislead anyone in any form. The issue at hand is still yet to be dealt which ‘needs’ urgent traction. There was a reason why most of reviews are structured the way they are. People have lost money with no just reasoning a billing breakdown should not take more than 2 working days to be provided to your customers, it should actually be on hand as you were the ones who made the deduction. The truth is I feel ****med and lie to, I want you to put the same energy into assisting me as you did into convincing me to take the policy but it feels as though I’m asking for too much. Your sense of urgency and mine are not at all on par and as a consumer this is problematic.
PM
Penelope M's update23 Mar 2021, 10:15
Reviewer Update
But the previous review was not a lie and did not continue hate speech or mislead anyone in any form. The issue at hand is still yet to be dealt which ‘needs’ urgent traction. There was a reason why most of reviews are structured the way they are. People have lost money with no just reasoning a billing breakdown should not take more than 2 working days to be provided to your customers, it should actually be on hand as you were the ones who made the deduction. The truth is I feel ****med and lie to, I want you to put the same energy into assisting me as you did into convincing me to take the policy but it feels as though I’m asking for too much. Your sense of urgency and mine are not at all on par and as a consumer this is problematic.
LiquidCapital's replyOfficial
23 Mar 2021, 16:48Hello Penelope
We have tried to call you to give you feedback. We have also sent you an email in the mean time.
We apologise that we have not given you feedback sooner.
Thank you
LiquidCapital Team
We have tried to call you to give you feedback. We have also sent you an email in the mean time.
We apologise that we have not given you feedback sooner.
Thank you
LiquidCapital Team
LiquidCapital's reply23 Mar 2021, 16:48
Official
Hello Penelope
We have tried to call you to give you feedback. We have also sent you an email in the mean time.
We apologise that we have not given you feedback sooner.
Thank you
LiquidCapital Team
We have tried to call you to give you feedback. We have also sent you an email in the mean time.
We apologise that we have not given you feedback sooner.
Thank you
LiquidCapital Team
