Liquid capital usless customre care

Liquid capitals customer care centre/call centre is USLESS. I have been in communication with this centre for the past 3 weeks. They make you wait on avarage about 15 to 20 min on the phone while they do who knows what. When you ask to speak to manager you get told you cannot speak to a manager until you explain to them what the complaint is about. They flat ignore emails When a matter is urgent and you need answers. When you eventually get hold of them they say "i saw your emails but dont have an answer so i will not email you back". I have now phoned 5 times today spent a total of 1 hour on the phone with out having my complaint even heard about the call centre, how can you run a business where people flat ignore you. The customer call centre is shocking.