Liquid Capital – Unclear service plan status and conflicting information

Liquid Capital – Unclear service plan status and conflicting information

My experience with Liquid Capital regarding my vehicle service plan has been extremely frustrating due to a lack of clear and consistent communication.

I have received conflicting information regarding whether the service plan linked to my vehicle was correctly app**** at the time of sale and whether it aligns with the vehicle’s service requirements.

Key issues include: • Unclear confirmation of service plan validity • Conflicting information between dealership and service provider • Uncer*****y regarding whether the service plan was correctly activated in relation to the vehicle’s service schedule • Delays in obtaining clear, written confirmation of the correct status

As a customer, I should not be required to investigate or reconcile discrepancies between the dealership and the service provider.

The lack of clarity and consistency has caused unnecessary stress and confusion.

At this stage, I do not have confidence in the communication process and require full written confirmation and proper resolution of the service plan status.