Liquid Capital the biggest joke out there!!!!!

We have taken out an extended service plan for our second hand car that we purchased last year. The plan was taken out in May 2019 we were told that we can take the vehicle for a service after the 4month waiting period is over!. The agent confirmed that we can book the vehicle in for a service in September 2019. I booked the vehicle in for a service today and was told that the kilometer reading on the car does not match the service interval on the policy. This was clearly explained to the agent on the day when we agreed to the policy and the agent confirmed that all is in order and that he will activate the plan for us. Suddenly they want to explain to me how a service and service interval works like this is my first car that I am driving!!! The service is pathetic as well as the product that I purchased! They advise that this is a valued added service that they will supply me but I can tell you the worst company can try their worst and their service will not be this ****! They are very quick to debit my account every month but when it comes to their service they don't keep up their end! I have sent numerous emails and phone calls where I left messages to no avail. They are avoiding me at all costs. I want my money back that they debited from my account as I will not pay for something for free and that is not beneficial to me as a service. I have read through some of the complaints on Hello peter and Facebook and it is a disgrace! Liquid capital to pay back the money that they owe to all their loyal clients. We were mislead and it is unacceptable.