Liquid Capital - Poor customer service experience

PLEASE DO NOT USE LIQUID CAPITAL!!!

I had received calls in 2018 stating that my service plan was about to expire so in August I approved a plan for 75001km to 120000km. I had provided confirmation that I would be taking the monthly repayment option and that they could debit my account. Once I received a confirmation email I trust that all is in order. So when I took my car for a service today I was told my policy was cancelled - no reason was given to Hyundai. I then had to call Liquid Capital to find out that payment was never received and that it was up to me to ensure that payment was made. To me, debit order means that the payment will be made as long as the funds are available. The funds were available. They did not debit me. I did receive a SMS in November 2018 stating that my policy was in arrears and would be cancelled if not paid but let's be honest, there are so many spam SMS does anyone pay attention to them? I received calls from Liquid Capital this year whereby they said the policy was expired however my response was always I have taken a policy, you can check your system. None of the consultants said to me that it was cancelled and due to no payment. I tried to negotiate a payment term to state I would pay more monthly to make up for the months paid but they did not care to even discuss further and said they cannot reactivate a policy. The one consultant in recovery/accounts just hang up on me.

I can honestly say that I am sorely disappointed with Liquid Capital and will not use them in future unless my situation is resolved - I am not holding my breathe on this.