Liquid Capital Poor Customer Service and Poorer Sales Advice

Just had the most horrible experience with Liquid Capital, took out a Service Plan in 2019 when my previous plan came to an end. Been paying religiously my debit order without fail, however yesterday when my car had to go for a service there was an issue as my service intervals is 15000 and not 20000 - which meant my whole policy had to go for a review higher up on the food chain. Day 2 no feedback on what is going, car still at dealership for service. Get told I have to wait another 24 hours before they can fix my policy - which their agent sold to me on 20K - no matter that I told them the service only happens annually as I never reach the amount of kilometres (car KM's 45k currently 2015 model), and as a women who knew that 15K and 20K on a policy would matter! Eventually cancelled my policy and am paying cash to have my car serviced as I am so embarrassed as a paying customer to struggle any further and being kept holding on a piece of string that heaven knows how long is as by the sounds of it nobody else knows either. It is a shame that your customer has to pay for incompetence, why did the agent not say to me that the service intervals is 15k on my vehicle! But that is water under the bridge now - will never ever take out a Service Plan with Liquid Capital again! It is an endless struggle when things go wrong to start with, as that was a struggle in itself to get the correct car details on the policy - let me not go there either - this should have been a sign but we trust that the agent knows his business and knows his product and what to assist a customer with. Surely that is the purpose of a sales person to educate the customer on these type of things. Tired of being taken for a fool. Hopefully the refund will not be just one month's worth of payments, but I am not holding my breath - paid every month and got nothing to show for this except irritation, unnecessary grief to myself personally and a hissy fit of note, man I am so angry right now. So tired of companies taking their customers for a ride and not delivering proper and good service. Where are the days! Hopefully this will show other people looking at this company for a Service Plan to think twice. Make sure you get someone that looks after you the customer and not just want your money at the end of the day!