Liquid Capital = ****mers

Absolutely disgusted with the service (or rather, lack of service) I received from Liquid Capital.

Firstly, they debited me after they told me my Renew Tech (scratch and dent cover) ended and refuse to refund me.

Secondly, they also told me my service plan was ending and sold me a new plan, only to find out that my old plan was still active, which meant I way paying for two service plans! After calling them numerous times, I eventually spoke to Briony (Collections Administrator) from who said she listened to the call where the sales agent sold me the second unnecessary plan, told me that the sales agents couldn't see that I already had an existing plan (which doesn't even make sense because he told me my plan was ending). She then apologised and told me that I'll receive a full refund for the all the debit orders, including the activation fee.

After months of follow ups, sending her all the email correspondence and explaining the same story over and over, she conveniently forgot that she acknowledged that they wrong and that they sold the plan to me under false pretenses and emailed me to say that the service plan was sold to me correctly and that my renew tech plan was cancelled in August even though they told me it was ending in June. Meaning, they told me one thing over the phone, but only sent the actual cancellation email in August, so they could debit me an additional month!

Please save yourself the stress and use a different company.