DS
Danel S

1 reviews | Active since Feb 2011

07 Feb 2025, 10:06

**** - Liquid Capital Maintenance Plan

If I can give you a zero I would have done so. Beware of these people - you think you are covered but try to claim and reality hits you. I paid R53000 for a service and maintenance plan. I did my services as expected and with my last service at a Hyundai dealer the workshop informed me after complaining and taking the car multiple times within the warranty period that my clutch requires work and the breaks must be replaced. To be informed by Liquid Capital if the mechanic made an error, I must pay R6000 for the strip work to inspect the clutch - not stated in my contract with them at all. The brakes I now had to take back 3 times for photos. Each time Liquid Capital cancels the claim and ask for new photos and image of my mileage because my warranty ends in 2000 km. Buying time not to pay. I did not claim under my maintenance plan at all - this is the first claim. This is a money making **** and they do not stick to what is sold to the consumer.

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Replies (1)
LiquidCapital
LiquidCapital's reply07 Feb 2025, 10:15
Official
Hello Danel,

We value your feedback and apologise for the issues you faced. Your input is crucial for improvement. 
 
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience. 
 
Expect a call from us shortly to assist you further.

Warm regards, 
The LiquidCapital Team