LIQUID CAPITAL INSURANCE *******

I have an Insurance policy with liquid capital ever since I bought the car in 2017. I have always known that I am covered in as far as my service plan is concerned. The policy that I have with them expires on the 31 may 2019.

On the 28th May 2019 I took my car in for service at Williams Hunt in Visagie Pretoria. During the day I received a call from Williams Hunt requesting me to speak to Liquid Capital as there was a problem with my claim. I spoke to Isayvani Naicker with a call conference call that was arranged by a williams Hunt agent. The call reference number is CAS_517927_NOK2c8. She immediately send me cancellation forms of the policy after she explained that they will be requesting me to fill the cancellation forms and then I will be reimbursed all my premiums since Liquid capital will not be paying for the service.

I am concerned as I have never heard that I have skipped the premiums or defaulted with premium payment. Now I have covered all the costs of of servicing my car since It seems as though what I thought was a cover is now giving my money back. It looks like I had a savings plan with the insurance company.

How does liquid capital operate poor people like this ? How can you pay for an insurance policy and then during a disaster you are told to fill in cancellation forms ? Insurance ombudsmen I am pleading with you to please assist me.

I might be wrong I might be right but someone needs to look into Liquid Capital processes. It looks like they want to open a savings plan for car service purposes.

This is not right at all.

Worried Annah