Liquid Capital I am so disappointed.

In June 2019, I purchased 2 cars and took out Liquid Capital Service Plans for each car. Due to the low kms on both cars, I was told not to worry and do the annual services. In Dec 20, I booked both cars for a service. The Kia was able to have the 150 000km service done (car only had about 128 000km on the clock). However, my Peugot could not be serviced as the 150 000km service had alre)ady been done. (This car also had in the region of 130 000km on the clock). After being without my car for close on a week, I was eventually told by a lady at Liquid Capital Customer Service that I should cancel both policies and take out new ones. This was due to the fact that the KIA would only "qualify" for the one service (which was done in Dec , and that the PEUGOT could only be serviced at about 220 000 km - (I stand to be corrected on this, but it was way out of reach within the allocated time frame which the service plan is valid for). I contacted my broker and asked her to get the policies cancelled, as both cars are financed and the policies were included in the payment plans. Ater many emails and calls, I eventually got an email from her saying that the policies had been cancelled. I contacted Liquid capital to find out when and how much was refunded (as it should have been back-dated to Dec 2019), as my payments were the same. In the same email, I requested that I get information as I need to take out new policies. I received an email to say that the refund was done on 2 July 2020. NO other information was given. on the same day, I received an sms stating the query has been resolved! I immediately sent a response to the person at Customer Care asking for her to follow up on the rest of my concerns. My PEUGOT needs a service ASAP as the service lights are on. This would never have been the case, had I been properly assisted from the beginning. The KIA would be due for its annual service in Dec 2020. To date, I have still not had any feedback after numerous emails. I am totally disappointed and hope that this matter can be sorted.