LIQUID CAPITAL FAILING CUSTOMERS

I am really having a problem with liquid capital. When my service plan expired,i extended my service plan by taking one with them last year May/June . They have been debiting R338 every month ever since with no fail. My policy was active ever since. So today i took my car in for a service (yearly service ). I got the shock of my life when Kia told me that Liquid Capital is saying they are not paying for my service ,they will only pay the service at 105000 km. How crazy is that. When i took the service plan,no one explained this nonsense to me otherwise i would have not taken the plan with them.

My car is due for 90000km or yearly service which ever comes first. Why would i take a plan at 105000 if i knew very well that i would still need cover before 105000 km?

I called them today to try and sort this thing out and the service i got was very bad because i was told they will get back to me and NO ONE ever did. My car was then returned back to me without being serviced. My car is now not serviced and i am running out of time and there is no way i will pay the service from my own pocket. I want Liquid Capital to sort this mess out before end of the week or refund me back all the premiums i have been paying so that i can pay for the service myself then cancel the so called service plan. My case was not treated with urgency even when i told them that my car was at Kia waiting on them.

Their consultants are not trained properly as they did not disclose everything when they sold the product to me. This is really not acceptable because i have been paying for the service i thought would come handy and now they are failing to assist me.

I will not let this case rest until this is sorted.