Liquid Capital Disappoints** Extremely Poor Service and Zero Accountability

I am incredibly disappointed with the service I’ve received from Liquid Capital regarding a claim I submitted for the front brake discs on my Kia Carnival through the dealer.

After the dealer submitted the required documents, I heard nothing back. I had to take it upon myself to follow up and called Liquid Capital’s customer care line. I was kept on hold for a lengthy period (close to an hour) before I asked to speak to a team leader. I was placed on hold again, only for the call to be cut off. I waited a few minutes hoping they would call back — but no one did. I had to call again.

When I finally spoke to the team leader, she informed me that some information was missing. I asked a simple question: If the dealer was unresponsive, why didn't Liquid Capital reach out to me, their paying customer? There was no answer.

A day later, I received an email saying the query was closed due to "lack of information." Just like that — no proper communication, no follow-up, no courtesy.

I asked again: Who carries the cost of the dealer’s poor response time? No answer. I reminded them that I am their customer. The service I am requesting is already **paid for** — this is not a favour or freebie. I asked whether their decision-making process even considers the customer or if the goal is simply to close queries quickly and move on. Again, no real answer.

Liquid Capital has shown a complete lack of accountability and customer focus. This experience has been frustrating, disappointing, and, frankly, unacceptable. I expect better from a company that markets itself as professional and customer-centric.

Do better!