Liquid Capital Disappointed Service

Please be careful when dealing with Liquid Capital agents who try to sell service plans. Do not trust verbal promises.

I made it clear to the agent that I did not want the plan at that time and that he should call back to confirm if I wanted to move forward. Instead, without my consent, a debit order went off on 15 August — even though I had declined the debit mandate.

When I called Liquid Capital, I asked them to review the recordings. Instead of doing so, the agent I spoke to argued with me, relying only on what the “validations department” told her. She claimed that because I confirmed my banking details, I should have assumed the policy was approved. That is unacceptable.

The call ended in cancellation, but I was then told I would not get my refund back. This means I was charged for a policy I never approved.

I am extremely disappointed with this ********* service. Liquid Capital acted without consent, mishandled my query, and failed to resolve the matter fairly. I would not recommend them, as they clearly do not uphold values of honesty and accountability.

3 weeks after I had to call again only to get the same answer - no refund - no help to clarify - no understanding. I will never recommend Liquid Capital to anyone. extremely disappointed with customer service and overall experience.