LIQUID CAPITAL DID NOT RESOLVE THE MATTER TO THE END

<p>The financial company that is employed or is used by Renault road assist is called Liquid Capital. LiquidCapital (Pty) Ltd is Authorised Financial Services Provider FSP 6210.</p> <p>Registration Number: ***</p> <p>Directors: L Bakoro (Chairperson)**, KA Cassel (MD), B Francis**, DP MacPherson, JA Nolan, F Roestorff, GW Walker</p> <p> </p> <p>On the 24/06/2016 Liquid capital appointed Crash Motors PE to tow my vehicle from Grahamstown to PE Renault. On the arrival back from the dealer I noticed that the vehicle had been damaged. I tried to deal with Crash Motors but they refused to take responsibility and I was advised to call Renault assist. I was helped by someone called Siphiwe Mnguni and he couldn’t resolve the matter I requested to be transferred to the Supervisor Mongameli Masondo and I gave him my side of the story and I told him and even sent him voice recording to show how unfairly this service provider has treated me.</p> <p> </p> <p>Eventually Crash Motors had agreed to repair the vehicle. I requested that Liquid Capital liaise with Crash Motors and tell them that my commitment require a vehicle therefore I must be provided with a courtesy vehicle. Mr Masondo told me to talk to Crash Motors about it.</p> <p> </p> <p>I made myself clear to Liquid Capital and Crash Motors PE when I told them that I am not in a position to release a car without being provided a courtesy vehicle as I have commitments weekdays.</p> <p>I feel Mr Mongameli Masondo should have also attended to the Courtesy vehicle issue as he had the power to attend to the damages caused, I did not choose the towing company they did nor did I damage my own car. I should not even be talking to the towing company after I handed my matter to them, they were supposed to meet up with my expectations as a client.</p> <p> </p> <p>The last time I called Mr Mongameli the supervisor I spoke to Simphiwe Mnguni and he did not transfer me to him and he told me that I must leave a message for him, I asked Mr Simphiwe Mnguni to transfer me to the Manager and he said Mr Mongameli will call me back. to this day., I never received a call From Mongameli regarding the courtesy vehicle issue. I had to go back and deal with a company that abused me emotionally,treated me unfairly and gave me names called me rude.</p> <p> </p> <p>Crash motors could not provide a vehicle even to this day my car is still have the two huge holes on the bumper and the grill is still broken. I expected Liquid Capital to act on my behalf as their client and they did not, instead no one ever bothered to check or get a feedback regarding the issue.</p> <p> </p> <p>Unhappy Client</p> <p>O. Nhube</p> <p> </p> <p> </p>