Liquid Capital Customer Service

I have a service plan with them and I called to extend it late last year. The experience was great and I got the plan. This year in April, I called wanting to extend my maintenance plan and I found out that the consultant continued to sell me an additional service plan even though I repeatedly asked for a maintenance plan. At the end of the call, I was convinced I had a maintenance plan until yesterday when I took my car in. I called them and the consultant treated me like I was crazy and did not know what I was talking about. He was condescending and quite rude with his tone. I asked to speak to a senior person and eventually got through (2 hrs later, after I called again). I spoke to the manager and she promised to call me back at 15h30 yesterday ( ********** 8) and I still have not received a call from them. I was forced to take my car back from the dealership yesterday after the first consultant said that the issue would not be resolved. I am upset and very disappointed at this level of customer service.