Liquid Capital Car Service Problem

I entered a contract for motor vehicle service with Liquid Capital in January 2018, and been paying my premium since and never missed a payment. January 2019 needed to take car for service, the Liquid Capital personnel told me my vehicle is above the kilometer range covered in the contract. I was shocked as my last service before entering this contract with was already above their threshold, suspect they captured incorrectly they promised telephone recordings of the day of contract. Today I received the copy of the contract and their service booklet and is not serving any purpose only no recordings.If its a fault from their side they need to return my premiums or do the service as they promised.