liquid capital bad service

I've been waiting at the dealership since 7 am in order to get my car serviced. Authorization is required from liquid capital. I called at 8 and was advised that TAT is 3 to 4 hours. That time has now lapsed with no further updates or communication. I had to call in several times to no avail as I've been put on hold until my airtime runs out. I am still waiting at the dealership. This definitely is worse than our governments service delivery.