DM
Dineo M
1 reviews | Active since May 2021
24 Feb 2026, 08:24
Lack of feedback causing debit order failure
I requested a change of banking details on Case: CAS-***-***** well in advance to ensure there’s no delay with my debit order payment but it is still "in progress." My debit order runs tomorrow, and despite my follow-ups, nothing has been updated. When I follow up all I’m told is “case in review” with no sense of urgency or assistance
Helpful (0)
Replies (3)0
Replies (3)
LiquidCapital's replyOfficial
24 Feb 2026, 08:29Hello Dineo Marumo
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement. Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement. Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
LiquidCapital's reply24 Feb 2026, 08:29
Official
Hello Dineo Marumo
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement. Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced.
Your input is crucial for improvement. Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
DM
Dineo M's updateReviewer Update
26 Feb 2026, 07:26I received confirmation that the debit order has been changed but to my surprise it still went off the incorrect account. Even after the request was sent in advance. I don’t understand why a team leader would confirm on email that a request is completed but it is not. A simple request has still not been completed.
DM
Dineo M's update26 Feb 2026, 07:26
Reviewer Update
I received confirmation that the debit order has been changed but to my surprise it still went off the incorrect account. Even after the request was sent in advance. I don’t understand why a team leader would confirm on email that a request is completed but it is not. A simple request has still not been completed.
LiquidCapital's replyOfficial
27 Feb 2026, 13:55Hello Dineo
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
LiquidCapital's reply27 Feb 2026, 13:55
Official
Hello Dineo
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team
We value your feedback and apologise for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.
Expect a call from us to assist you further.
Warm regards,
The LiquidCapital Team