INTERESTED IN GETTING THE SALE NOT WHAT THE CLIENT NEEDS!!!!!!

How can a sales consultant sell you a service plan that doesnt cover what you specifically asked for???? I told the consultant i want a service plan thats covers for my breaks she says i understand. then asks me what plan i was on a say a service plan. Not listening to what i want or need from the service sells me a plan which now doesnt cover what i need. Even after listening to the call they still denying that they were in the wrong !!!! TOTALLY DISGUSTING