Incorrect information captured by liquid capital agent.

Good day, my name is Manuel Smith and I have a service plan policy with motor happy.

I have the following issues with my policy.

1. Upon taking out the policy I repeatedly told the sales advisor that I want the policy premium to be deducted on the last day of the month. The debit order for August was declined due to the deduction being made on the wrong date.

Could you please change the date to the last day of the month and debit this month's premium accordingly.

2. The policy document states the incorrect details of my vehicle even after I have scanned my license disk and gave the details to the sales person. According to the document the car is a 2020 Hyundai grand i10 1.0 auto, but it should be a 2018 Hyundai grand i10 1.0 manual. Please change this details accordingly.

3. I also asked the sales person explicitly to send me a recording of the phone call at point of sale, as I am a long standing customer of liquid capital and i have experienced numerous challenges in the past with the company getting details wrong because of being over eager to make the sale and get it done. Please see to it that a copy of this recording is sent to me ASAP.

I would like to request that all communication be made via email so that I can have proof of correspondence on my side. Please forward the customer care reply to my email ***. I will provide the relevant policy number and personal details via email.