Incorrect billing and failure to respond or resolve my query.

Good day,

I am here by sending you this e-mail due to a consistent and utter disrespect in both a financial and moral sense of business in its entirety.

My whole ordeal is listed below,

1.Long story short: I have been mislead by renewing my service plan at a cost of R365.00 per month but was debited R470 to which Cawyn agreed that the amount was incorrectly debited and will be amended accordingly. 2. Customer service agent was sent e-mail seeking clarity on the matter she never responded 3. During the sale with the agent I made mention of my kilometers I travel daily and sales rep seem to think I would not reach my KM prior to my service taking effect. Needless to say that did in fact happen. 4. I had to make two payments of R470 each in the month of March in order for my car to be serviced which I paid. 5. I filed a complaint against this agent to date NOTHING 6. I requested the entire agreement be cancelled due to a list of bad experiences and was told I would have to pay for YOUR LACK OF SERVICE. 7. I am in credit with Liquid Capital to my knowledge as per (discussion with Caywn)

At this point I am seeking every platform to highlight this DAY LIGHT ******* if not resolved by Friday.

I will not stop until such time this whole thing is resolved!

From: Jonathan Leisegang ********** Sent: Friday, 06 April 2018 20:23 To: Cawyn Emslie ********** Subject: FW: DROPPED CALL

Good day.

I am here by sending my second and final complaint regarding POOR SERVICE and utter disgust in broken promises and lack of accountability.

1.Below I submitted a written complaint with regards to Aedile’s lack of customer service and to date still have not received a response.

2.Attached I have also sent her an e-mail questioning my instalments and to date no response.

Secondly I am infuriated by this lady who consistently makes promises she clearly breaks and then has the guts to call me again with the hope that I have somehow been diagnosed with Alzheimer’s since our last conversation!

I was contacted by one of your sales agents about three months ago asking if I would like to renew my service plan. To which I made mention of my kilometers I travel and he (sales agent) seem to think I wouldn’t reach the kilometers prior to my next service and I signed up.

Three months later my service indicator states my vehicle is due for service so I assume all is good until I spoke to Andile who then informs me four months has to pass before I can service my car. I explain that I made mention of this to the sales agent and demanded the recording be listened to.

Andile then gets back to me stating the recording indeed states that I have made mention of this to the consultant, however, I still need to make two installments in the month of March in order for the vehicle to be serviced.

I then agree and was told that the debits would run on the Sunday 25 March but the accounts department has a way of viewing these payments by Monday 26 and I can take my car for service on the Tuesday 27 March (I urge you to listen to the recordings)

Today she (Andile) calls me two weeks after I was promised my car would be serviced on the 27 March and tells me that ONLY NOW DO THE PAYMENTS REFLECT AND MY CAR HAS BEEN CLEARED FOR SERVICE.

If not dealt with immediate attention I am taking the matter both to the ombudsman as well as social media.

I need a concrete resolution as promise by Julia by no later than Monday 09 April 17:00hrs

Disgusted in the entire matter!!!

From: Customer Care ********** Sent: Tuesday, March 13, 2018 3:34 PM To: Jonathan Leisegang ********** Subject: Automatic reply: DROPPED CALL

Good day,

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LiquidCapital Customer Care Team.

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FYI Show quoted text -- J.Leisegang When life drops you to your knees remember, you're in a perfect position to pray.