*********** Liquid Capital

I bought a 2015 Ford Focus in 2017. It still had 2 years left of it's factory 4 year 80000 km service plan. With the vehicle I bought an extended service plan for 3 years or 65000km from Liquid Capital. This service plan was only suppose to come int effect in 2 year's time after my vehicle's factory service plan expired. I serviced my vehicle in 2018 and 2019 under the Ford factory service plan. In 2020 I serviced my vehicle at Ford under the Liquid Capital service plan. There was no problems. NOW, in 2021 my vehicle needed to go for a service, I took it to Ford, as I still have the remainder of my Liquid Capital 3 year 65000 km service plan. Ford comes back to me and informs me that according to Liquid Capital, my service plan with them expired after my 2020 service. I contact the customar services at Liquid Capital and they confirm that my service plan with them expired. I tried to explain to the lady that the service plan with them only came into effect in after my Ford factory service plan expired. She confirms that this is how it works, but she insists that my service plan expired, so no help from them. I contact the dealer where I bought the car back in 2017 and explained my problem to the lady that sold us the service plan. She also confirmed that the Liquid Capital service plan should have come into effect after the Ford service plan expired. She e-mails André at Liquid Capital and the e-mails back and forth gets cc'ed to me. According to André they needed my car's service history, when my car's factory service plan expired and my original contract. I e-mailed it to the lady at the dealer and she e-mailed it to André. Then, NOTHING, no further communication. I e-mailed André asking him for any feedback. Now he e-mails me back, stating I must phone customar services. ***, now I must pay twice for 2 services because *********** Liquid Capital loaded my police wrong. This is not fair. Never again will I support Liquid Capital. They just want to take your money, without giving anything in return.