*********** agents/bad customer service

on the 3rd of January i called the call center and i spoke with Lesego Tlhabanyane, i called to change my banking details and debit date, she advised me to email my bank letter, i emailed everything then on the 10th of Jan she then emailed me again to send the documents and i responded to her email with the 1st email i sent to her.... come the 25th of Jan no debit order comes off my account - i then call the call center who advised my banking details were not changed and i lodged a complaint - on Friday 04.02.2022 i receive an email from Lesego saying she only escalated my banking details on that day to be updated, she will get someone from collections to call me to make an arrangement. i received a call today from a very rude lady telling me my debit order was unpaid and i asked her if she checked why my debit didn't go off and she says she's not calling for that she's calling to make an arrangement i should call customer care if i want to query why the debit didn't go off - 1st of all I'm inconvenienced by your agents incompetency and I'm supposed to now pay double due to lack of customer service and on top of that i get pestered to make payment as if I'm at fault where else i called on time to provide my new banking details but that want done..... this has been the worst experience iv ever received as a new customer and definitely cancelling my policy coz clearly your agents do not know customer service and their job.