Incompetence of agents on extending a policy

Last year I received a call from Liquid Capital – this was very welcome as they were phoning to inform me that my service plan (insurance) was ending soon. This was amazing – so I agreed to continue with them. During the same conversation, I asked that the current plan and the renewal should be a seamless transition, so that my car doesn’t have any period where it is not covered for service. I was assured that this would be the case. With that in mind – please note my frustration: • My vehicle is on 210,000km and due for service • I took my vehicle in for service, later that afternoon. I was told to collect my car as 210,000km is a major service and it needed parts to be ordered. • I informed the dealership that I needed to travel to Bloemfontein to take my son to University – the dealership stated that this was not a problem. This would give them time to order the parts. • Bloemfontein is over 1000km return and I have daily driving to work and taking my children to school. • The dealership where I service my car phoned for authorisation only to be told that I need to call in myself. • I phoned in yesterday (25th February 2025) only to be told that, my extension of my service plan will only kick in after my 4th (forth) instalment which will be in May. • I explain to the agent that I asked that there should not be a break in service when I signed up for the extension and was told that there would not be. • The agent then informs me that I am allowed to take the 210,000 km service point at 212,500: with the work that I do, I will far exceed the additional 2500 km by May. • To date: my kilometre reading is at 212,258 (and will far exceed 212,500 by May after the 4th instalment.) – Liquid Capital to ensure that there is no break in service between the last service plan and the extended service plan.