IF you like been made to look stupid and sighed - then use some of the telesales Agents here.

Called in to Extend my current service plan, i was then assisted by Slindokuhle Seemela. he sent me everything and all seemed to be in order. i then noticed that the quote sent did not include my 150000 Km service - i am paying for my 135000 Service this weekend and extending my service to cover my 150000, *** and 180000 service. when i received the quotation it stated that the 165k,180k and 195k service were part of the policy, i asked why the 150000 Service was not included. as i asked could they change the included services. he huffed and sighed when i tried to clarify the quotation and keep saying the same thing. made me feel stupid and inadequate. i honestly think that this individual needs training on how to listen and respond in a friendly manner and not make it feel like he is doing you a HUGE favour. i then contacted the Call centre and asked for a manager - they dont have a direct line i was told - bit ridiculous that you cannot chat to a manager with a concern. what is the point of a manager then? i was then assisted by another consultant Lwazilwakhe J Zulu, who was willing to LISTEN to my concern, she sent me a mail stating that my 150000 KM service will be the first service covered. even though the automatted system said 165k - all i wanted from the abrubt and rude Mr Seemela. i dont want any issues when i go for my service in a year / 150k service. also a bit of actual interest and less sighing and making your clients feel less "stupid" goes a long way. Also managers should be reachable to address concerns.