ZK
ZAHEED K
1 reviews | Active since Jan 2019
17 Oct 2023, 10:32
If you drive a Hyundai please be weary of Liquid Capital
Worst company to do business with ever. Their Client service and Ethics are just appalling but quick to take your money and sign you up. I have a Policy currently which I was not happy taking out merely because I was forced to cancel my Existing Policy with Liquid Capital which was cheaper then the current one. When I tried claiming then I was informed that I cannot claim due to me being mis-advised which was not my problem but had to cancel and re-sign up again for a higher premium because Motus's Parts has subsequently increased. I have a refund due to me from the previous policy which Liquid Capital is also dragging to pay out.
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Replies (5)
LiquidCapital's replyOfficial
17 Oct 2023, 10:55Hello Zaheed
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Feel free to share more or discuss further. We're here to help.
Thank you for reaching out.
Warm regards,
LiquidCapital Team
LiquidCapital's reply17 Oct 2023, 10:55
Official
Hello Zaheed
We value your feedback and apologize for the issues you faced. Your input is crucial for improvement.
Rest assured, we'll investigate your complaint and take action promptly to enhance your future experience.
Feel free to share more or discuss further. We're here to help.
Thank you for reaching out.
Warm regards,
LiquidCapital Team
ZK
ZAHEED K's updateReviewer Update
17 Oct 2023, 11:06 You has been collecting money from me for a service plan without any problems. Now that my car needed a service you refused to grant authorization to Northcliff Hyundai instead cancel my existing policy and give me a new policy with a increased premium.
I Complained to Linda and no manager called me back or even followed up to hear my Concern.
On the 13.9.2023 a refund was scheduled to be paid out to me but to date i never received anything.
Real bad service i must say.
I Complained to Linda and no manager called me back or even followed up to hear my Concern.
On the 13.9.2023 a refund was scheduled to be paid out to me but to date i never received anything.
Real bad service i must say.
ZK
ZAHEED K's update17 Oct 2023, 11:06
Reviewer Update
You has been collecting money from me for a service plan without any problems. Now that my car needed a service you refused to grant authorization to Northcliff Hyundai instead cancel my existing policy and give me a new policy with a increased premium.
I Complained to Linda and no manager called me back or even followed up to hear my Concern.
On the 13.9.2023 a refund was scheduled to be paid out to me but to date i never received anything.
Real bad service i must say.
I Complained to Linda and no manager called me back or even followed up to hear my Concern.
On the 13.9.2023 a refund was scheduled to be paid out to me but to date i never received anything.
Real bad service i must say.
ZK
ZAHEED K's updateReviewer Update
17 Oct 2023, 12:55Boitumelo from Liquid Capital just called me now to say sorry for the inconvenience caused.
Liquid Capital is sorry for the Inconvenience Driven and not Solution Driven.
Liquid Capital is sorry for the Inconvenience Driven and not Solution Driven.
ZK
ZAHEED K's update17 Oct 2023, 12:55
Reviewer Update
Boitumelo from Liquid Capital just called me now to say sorry for the inconvenience caused.
Liquid Capital is sorry for the Inconvenience Driven and not Solution Driven.
Liquid Capital is sorry for the Inconvenience Driven and not Solution Driven.
ZK
ZAHEED K's updateReviewer Update
17 Oct 2023, 13:02Boitumelo could not explain why the Refund is taking longer than what their policy stipulates, she did make mention to me that there is a Cancellation fee I was not advised about even though I never opted for the Cancellation instead forced to cancel the Policy and she could not explain why I needed to Cancel the policy and why my current premium was high until I explained to her that the current premiums is high as i was advised by Linda from Liquid Capital due to the Parts fee at Motus increased. How Shallow can a company be?
ZK
ZAHEED K's update17 Oct 2023, 13:02
Reviewer Update
Boitumelo could not explain why the Refund is taking longer than what their policy stipulates, she did make mention to me that there is a Cancellation fee I was not advised about even though I never opted for the Cancellation instead forced to cancel the Policy and she could not explain why I needed to Cancel the policy and why my current premium was high until I explained to her that the current premiums is high as i was advised by Linda from Liquid Capital due to the Parts fee at Motus increased. How Shallow can a company be?
LiquidCapital's replyOfficial
30 Oct 2023, 11:58Hello Zaheed
Kindly note one of our agent has contacted you with regards to your query.
Thank you for reaching out.
Warm regards,
LiquidCapital Team
LiquidCapital's reply30 Oct 2023, 11:58
Official
Hello Zaheed
Kindly note one of our agent has contacted you with regards to your query.
Thank you for reaching out.
Warm regards,
LiquidCapital Team