I took out an extended service plan which was paid for by my service provider and I am currently paying for, however LiquidCapital has cancelled the policy in their side! I have been trying to resolve for a week now with no feedback, even though escalated

I took out an extended service plan which was paid for by my service provider and I am currently paying for, however LiquidCapital has cancelled the policy in their side! I have been trying to resolve for a week now with no feedback, even though escalated, no feedback provided. Terrible service!