NM
Nontokozo M

1 reviews | Active since Mar 2020

19 Jun 2024, 09:17

I must say I was dissapointed after speaking to Tshephang for weeks and he suddenly ghosted me, I called for him I was told he was on a call, called again I was told he is on a call more like someone who was avoiding to assist me, nevertheless I spoke to

I must say I was dissapointed after speaking to Tshephang for weeks and he suddenly ghosted me, I called for him I was told he was on a call, called again I was told he is on a call more like someone who was avoiding to assist me, nevertheless I spoke to Thembekile who patiently explained evrythng 2 me and did follow up update up until to the last call. Thembekile thank you soo much for taking your time with my query even when i was loosing patience you calm me and explained everything with patience. Truly appreciate. Tshephang nids to impve on his customer service when you promise a client a call back, do get back even if you dont have answers than leaving someone hanging while they call everyday for u

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Replies (1)
LiquidCapital
LiquidCapital's reply19 Jun 2024, 09:20
Official
Hello Nontokozo
 
We want to take a moment to express our heartfelt thanks for your compliment about our service. 
 
Knowing that you had a fantastic experience truly warms our hearts! 
 
Your compliment will be celebrated and shared with our entire team, reminding us of all the great work we're doing. 
 
If there's ever anything else you need or if you'd like to share more feedback in the future, please know that we're here and eager to assist. 
 
Wishing you a wonderful day ahead! 
  
Warm regards, 
The Liquid Capital Team