I just signed up with them

I just signed up with them. They got my personal details wrong on the policy document. When calling back there was no answer, requested a call back no one called. Yesterday i got an email asking to confirm my details. I rep**** and up untill now i have not gotten an acknowledgement that they got it and will be correcting the details.** They made it clear on the policy that if the details are wrong the claim might not be approved but they dont prioritise on having wrong details corrected*