I have a serious dis...

I have a serious dissatisfaction to get across I have been a loyal customer and guess what the thanks I get is pathetic Firstly my plan was paid up more then a year before it comes to the last service I'm not cool with the fact of how a loyal customer as to be treated my service left is 105000 so recently I serviced for 90000 this cover is paid but will expire how so? Secondly I'm not given fair time frame as this will be expiring in the next 2months I just serviced remember it's which one comes first .. I was called by an official and I asked so if I renew I won't forfeit and she said yes just so I renew this was last Monday I didn't keep this I back to re ask why must a fully paid service expire a whole 15000km to go invene and I must re start and pay for the same service 2times.