Horrific Customer Service

Today I took my car for it’s 120km service & on my way home from the dealer I got a call from Kia Motors Gold Reef that Liquid Capital won’t be paying for my service because it’s being terminated & it has ran out & they were covering me till 105km I then asked the Lady by the name of Dolly Kubela why is it only now that you telling that now because since I took my service plan with you guys(Liquid Capital) you have being calling me to let me know that my plan will be expiring way ahead of time & I have the option to extend it which was very convenient for me & I trusted you guys. Then she then said we apologize for the inconvenience caused but they is nothing we can do about it because even if you extend it now we won’t be paying for the service because we have a 4 months waiting period then I asked so why have you being debiting me if that’s the case & it has expired? She then said your policy is for 30 months & we have collected for only 25 months. Which doesn’t make sense for me because if you know that my policy has expired why didn’t you continue to call me & let me know like you have all this time since 2018 January I have being loyal & paying on time & This is how you treat your customers. “No sir unfortunately they is nothing we can do” I spoke to the sales supervisor I spoke to their manager & still no one could at least help me it’s like they have a sentence that they must all say to customers “ No sir unfortunately they is nothing we can do”. Totally unprofessional they didn’t even care because to them it’s my fault I was the one who should’ve called them to extend the policy while they were the once calling me. Very very very bad service I wouldn’t recommend them to anyone!