Horrible service plan experience with Liquid Capital

They refused to pay for my car service simply because there's a dealership that was issued pre authorisation on a date that has passed and the car was never serviced there.I have given them proof that the car wad serviced in another dealership and paid for it cash while I have a service plan with Liquid Capital. They kept telling to call the dealership and ask for cancelation of the claim yet the dealership denied that they have claimed for my 165 000km service. When debiting monthly premius I do not make them make a thousand of Phone calls ,and now they making me dance when its time for them to pay out!!