Horrible customer service

I am very unhappy with the service I received from Liquid Capital.

I have been a customer for years and never had any problems, which is why I decided to cover my second car with them. I have been paying for cover on both cars for the past year.

Today, when I tried to take my car in for a service, I was told that the car is not covered because of mileage and that only covered for the next service. This was never explained to me when I took out the policy, their defence will always be did you read your policy statement knowing very well that it’s in the fine print , and At that time, I told the consultant my mileage and it was known that the next service would be after the 4-month waiting period and this is a clear indication that their are not out there for the wellbeing of their customers and only in it for the money. Even so, you continued taking my money every month.

I have been paying over R400 for this car for the past year for a service that I am now being told is not covered, which is very disappointing and frustrating.

I spoke to several consultants, including Dennise and Mohamed. My worst experience was with Tiisetso Ramugadi who claimed to be a senior consultant and was veryrude and dismissive when I tried to get help.

After all these years of being a customer, I am extremely disappointed. I would like a clear explanation and a resolution to this issue as soon as possible.