HORRIBLE!!!

If I could give -10 stars I would.

Bought a service plan end of Jan - knowing there's a 4 month waiting period I said they can deduct as of end of Feb, no debit happened, I queried on the portal, and queried again, in March nothing was debited and again I queried more than once - I sent an email for them to call me, or at least send me their banking details, with a follow up email, again, nothing, today AFTER we queried again, they called, and said the consultant didn't capture my details and they are sorry, I need to pay the 2 months or start a new plan which will again be 4 months waiting period, so now because of someone else who couldn't bother to do their work correctly and my NUMEROUS attempts to contact them I need to pay 3 months of my premium at once or make an arrangement? I refuse. Worst customer care service, genuinely! Cancelling the plan was never the idea, but surely the reality.