Horrible

I am extremely disappointed with the service I received from Liquid Capital.

I requested assistance through my service plan, but my claim was refused simply because I was a few kilometres outside of their coverage area. This was frustrating and unfair, especially since I was still very close by and had been paying for the service.

Because they refused to assist, I had no choice but to pay for the service out of my own pocket, even though this is exactly what the plan is supposed to cover.

What makes this matter even worse is that after my plan was cancelled, Liquid Capital continued debiting my account for 6 months. When I raised the issue and requested a refund, I was basically told that I’m “welcome to take it further” but that I will not get a refund.

This response was shocking, unprofessional, and shows a complete lack of accountability.

I am requesting: • A refund for the 6 months of unauthorised debit orders • Reimbur*****t for the service I had to pay for myself • A proper explanation and resolution from management

This entire experience has been stressful and financially draining. Based on my experience, I would not recommend Liquid Capital to anyone.