********** CUSTOMER SERVICE AT LIQUID CAPITAL

I am having such a ********** customer experience with Liquid capital. I took my car in for a service and only for the dealership to call me back and inform me that my car cant be worked on because Liquid Capital wont cover the service(meanwhile I've been paying for months for this service as an extension to my service plan).

I called Liquid capital to find out what was the issue and the consultant assured me it shouldn't be an issue to have my service covered, when I called the dealership back to let them know they can go ahead, they proceeded and called me back again a few minutes later saying the claims department say they cant cover my service, this went on for over an hour.

I eventually collected my car back from the dealership, logged a case with LC, they gave me a case number on the 3rd November, TILL TODAY my query is still not resolved. ITS NOT MY FAULT THEIR DEPARTMENT ARE NOT ALIGNED AND ONE IS SAYING THE OTHER THING WHILE THE OTHER IS SAYING SOMETHING DIFFERENT.

All I keep getting is an SMS saying "Dear customer, your query is currently in review" WHAT KIND OF UPDATE IS THAT?WHAT DOES THAT TELL ME? I EMAILED THEM TO TELL THEM I'M DISAPPOINTED AT THEIR SERVICE AND EVEN A SENIOR SUPPORT CONSULTANT CANT ASSIST IN SUCH A SIMPLE QUERY. MY CAR IS NW OVERDUE FOR SERVICE BECAUSE OF THIS AND ITS BEEN OVER THEIR SO CALLED "14-21 DAYS" SLA AND I STILL DON'T HAVE ASSISTANCE. I REGRET EXTENDING MY SERVICE PLAN WITH THEM. WEIRD THAT I NEVER HAD ANY ISSUES TILL I EXTENDED THE SERVICE. IF I DON'T HEAR FROM THEM TODAY I'M CANCELLING MY SERVICE PLAN AND WANT A REFUND. THIS IS DAY LIGHT ******* AND DISGUSTING CUSTOMER SERVICE.