High Mileage cover & Customer Service

1. Be sure to inform your sales agent if you are going to do high mileage....I have asked for a recording of the sales call where I asked about reaching the service interval before the 3rd payment and was told that I would be covered within 1500km only to find that I am not covered. Be as specific as possible. I even asked for another quote to be covered for this going forward and yet they have note opted to assist me. 2. Their customers query resolution time is shocking, 1 to 2 weeks response, constantly have to follow up. I asked for urgent cancellation and refund so that I can get my vehicle serviced with these funds in November as the vehicle service was due in December. Had to keep following up and then was promised refund 1st week of Jan 2024. Decided to leave at that.Today I get told it will only happen on the 12th, after I had sent an email for confirmation of refund being processed. I made an effort to keep this policy up to date and even paid in extra because as per the terms three payments have to be received in order to have cover. This is my 2nd policy with them and have a 3rd which I am now more than likely going to cancel.